Returns & Exchanges

At Sennheiser, we stand behind the premium quality of our audio products with a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it for a full refund in its original packaging and condition.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to start the process and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Package Your Item

  Carefully pack your headphones or audio equipment in the original product packaging, ensuring all accessories, manuals, and cables are included to avoid restocking fees.

• 3.
  Ship to Sennheiser

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned item, we will process your refund to the original payment method within 7 to 10 business days.